Support
Email support@flightspace.app. Include the FlightSpace version, iPhone model, iOS version, approximate issue time, and the steps that caused it.
Do not send sensitive information
Do not include passwords, payment-card details, StoreKit credentials, precise mission coordinates, or confidential routes. An approximate area and a description are usually enough.
FlightSpace Pro subscription
Purchases belong to the Apple ID used for the transaction. Open FlightSpace Pro and choose Restore Purchases. Subscription management and cancellation are available in App Store settings. Apple handles billing and refund decisions.
A forecast does not load
Check the internet connection, retry, and make sure device date and time are set automatically. If the problem continues, include the selected forecast source and exact error message.
Terrain or map data is incomplete
A digital elevation model does not include every local obstacle, structure, wire, or tree. Missing or incomplete data must not be treated as proof that a route is safe.
Before every flight
Forecasts and calculations contain uncertainty. Verify actual conditions, equipment, local restrictions, official information, and applicable rules before launch.